Introduction
AonCash ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at aoncash.cam. We are committed to handling your personal data with care, transparency, and in accordance with applicable data protection principles.
This Privacy Policy ("Policy") describes how AonCash collects, processes, stores, shares, and protects personal data provided by or generated in connection with registered users ("Users", "Players", "you") of the Platform. It also sets out your rights in relation to that data and how to exercise them.
This Policy is incorporated into and should be read alongside our Terms & Conditions. By registering an account or using any service on the AonCash Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
Malaysian Users: AonCash processes personal data in compliance with internationally recognised data protection standards. While Malaysia's Personal Data Protection Act 2010 (PDPA) governs data processing by commercial entities in Malaysia, AonCash operates under international licensing. We apply data handling standards consistent with recognised international frameworks to protect the personal data of all users, including those based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam.
Definitions
The following terms carry the meanings defined below throughout this Policy:
Data We Collect
AonCash collects personal data that is necessary to operate the Platform, verify user identities, process financial transactions, and comply with applicable regulatory obligations. The categories of data we collect are as follows:
Registration & Identity Data
- Full legal name as shown on government-issued identification
- Date of birth (to verify minimum age requirement of 21 years)
- Email address and account username
- Country of residence and residential address
- Mobile phone number
KYC & Verification Documents
- Photograph of a valid government-issued identity document (Malaysian MyKad, Passport, or Driver's License)
- Proof of address document (utility bill, bank statement, or equivalent dated within 3 months)
- Selfie photograph holding the identity document, where required
- Any additional documentation requested to satisfy anti-money laundering (AML) obligations
Financial & Transaction Data
- Deposit and withdrawal amounts, dates, and payment method identifiers
- E-wallet account identifiers (e.g., Touch 'n Go eWallet, Boost, GrabPay, DuitNow)
- Bank account numbers and bank names (Maybank, CIMB, Public Bank, Hong Leong, FPX) as required for withdrawal processing
- USDT TRC20 wallet addresses where cryptocurrency transactions are used
- Transaction history, account balance records, and bonus credit logs
Gaming & Betting Activity Data
- Game sessions, bet history, wagering amounts, and outcomes
- Sports betting selections, odds accepted, and settlement records
- Bonus redemption history and promotional participation records
- Responsible gambling tool usage (deposit limit settings, self-exclusion requests, session time data)
Technical & Device Data
- IP address, device type, operating system, and browser type
- Geolocation data (at the city or region level, e.g., Kuala Lumpur, Penang, Shah Alam)
- Session timestamps, login history, and access logs
- Cookie identifiers and analytics tracking data (see Section 10)
Communications Data
- Contents of customer support interactions via live chat or email
- Feedback, complaints, and dispute correspondence
- Email marketing preferences and opt-in/opt-out records
How We Collect Data
AonCash collects personal data through the following channels and mechanisms:
- Directly from you — when you register an account, complete the KYC verification process, make a deposit or withdrawal, place a bet, contact customer support, or respond to a promotion;
- Automatically via the Platform — through server logs, session management systems, and analytics tools that record device information, IP addresses, and usage patterns when you access the website or mobile application;
- Via cookies and similar tracking technologies — as described in Section 10 of this Policy;
- From third-party payment providers — including confirmation data from Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB Clicks, Public Bank, Hong Leong Connect, and other payment channels, relating to deposit and withdrawal transactions;
- From fraud prevention and identity verification services — third-party KYC service providers may process your identity documents and return verification results to AonCash;
- From publicly available sources — where legally permitted, we may supplement account data with information from publicly accessible databases for fraud prevention purposes.
Data Processing & Purpose
AonCash processes personal data only for specific, explicitly stated, and legitimate purposes. The table below sets out the primary processing purposes and the data categories involved:
| Processing Purpose | Data Categories Used | Necessity |
|---|---|---|
| Account creation and authentication | Registration data, device data | Essential to provide the service |
| Identity verification (KYC / AML) | KYC documents, registration data | Regulatory obligation |
| Processing deposits and withdrawals | Financial data, registration data | Essential to provide the service |
| Operating gaming and betting services | Activity data, financial data | Essential to provide the service |
| Fraud detection and prevention | All categories, device data | Legitimate interest / regulatory |
| Customer support and dispute resolution | Communications data, account data | Contractual obligation |
| Responsible gambling compliance | Activity data, registration data | Regulatory / player protection |
| Marketing communications (where consented) | Registration data, activity data | Consent-based |
| Platform analytics and improvement | Technical data, activity data | Legitimate interest |
| Legal compliance and record-keeping | All categories as required | Legal obligation |
AonCash does not use personal data for purposes beyond those stated above without obtaining fresh, informed consent from the User.
Legal Basis for Processing
AonCash relies on the following legal bases for processing personal data, consistent with internationally recognised data protection principles:
- Contractual Necessity: Processing required to fulfil our obligations to you under the Terms & Conditions — including account management, payment processing, and game service delivery;
- Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering obligations, KYC requirements, and record-keeping mandates under our international gaming licence;
- Legitimate Interests: Processing necessary for fraud prevention, platform security, responsible gambling monitoring, and analytics — where such interests are not overridden by your rights and freedoms;
- Consent: Where you have specifically opted in, such as subscribing to marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
Data Sharing & Disclosure
AonCash does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We disclose personal data only in the following circumstances:
Service Providers & Data Processors
We engage trusted third-party service providers who process data strictly on our behalf and under our instructions. These include: payment gateway operators (e.g., FPX infrastructure, e-wallet processors), identity verification (KYC) service providers, fraud detection platforms, cloud hosting and infrastructure providers, and customer support software vendors. All processors are bound by data processing agreements that prohibit unauthorised use of your data.
Regulatory & Law Enforcement Bodies
AonCash may disclose personal data to regulatory authorities, law enforcement agencies, or other governmental bodies where required by applicable law, court order, or regulatory instruction — including anti-money laundering investigation requests. Such disclosures are limited strictly to what is legally required.
Business Transfers
In the event of a merger, acquisition, or sale of AonCash's business or assets, personal data held by AonCash may be transferred to the acquiring entity. Users will be notified of any such transfer and any changes to this Privacy Policy that may result.
AonCash will never share your KYC documents, financial account details, or identity data with third parties for marketing, profiling, or commercial purposes unrelated to the operation of the Platform.
International Data Transfers
AonCash operates under international licensing and may utilise cloud infrastructure, payment processors, and service providers located outside Malaysia. Your personal data may therefore be transferred to and processed in countries other than your country of residence.
Where personal data is transferred internationally, AonCash takes steps to ensure that appropriate safeguards are in place — including contractual clauses that impose data protection obligations on the receiving party consistent with recognised international standards. Transfers are only made to service providers who can demonstrate adequate data protection measures.
By using the AonCash Platform and submitting your personal data, you acknowledge and accept that your data may be transferred, stored, and processed in jurisdictions outside Malaysia, including the jurisdiction in which AonCash holds its gaming licence.
Data Retention
AonCash retains personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. The following general retention principles apply:
- Active account data — retained for the duration of the account's active status plus a minimum of five (5) years following account closure, to satisfy anti-money laundering and gaming licence record-keeping requirements;
- KYC documents — retained for a minimum of five (5) years following the last transaction or account closure, whichever is later, in accordance with international AML obligations;
- Transaction records — retained for a minimum of five (5) years to comply with financial record-keeping obligations;
- Communications data — retained for up to three (3) years following the last interaction to support dispute resolution;
- Technical and device data — retained for up to twelve (12) months for fraud prevention and platform security purposes;
- Marketing preference records — retained for as long as you remain subscribed, plus a reasonable period following opt-out to prevent re-subscription errors.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to any individual.
Cookies & Tracking Technologies
AonCash uses cookies and similar tracking technologies (including web beacons and local storage) on the Platform. Cookies are small data files stored on your device that enable us to recognise your browser, remember your preferences, and analyse platform usage.
The following categories of cookies are used:
- Strictly Necessary Cookies: Required for the Platform to function. These enable core features such as session authentication, account security, and payment processing flows. These cookies cannot be disabled without impairing Platform functionality.
- Functional Cookies: Store your preferences such as language settings, display options, and deposit method selections to improve your experience across sessions.
- Analytics Cookies: Collect aggregated, anonymised data on how users navigate the Platform — including pages visited, time spent, and actions taken — to inform product improvements. Data from analytics cookies does not identify individual users.
- Security Cookies: Assist in detecting and preventing fraudulent logins, session hijacking, and other account security threats.
You may configure your browser to refuse or delete cookies. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the Platform, including account login and payment functions. Cookie preferences can also be managed through your Account settings where applicable.
Your Rights
AonCash recognises and respects your rights in relation to your personal data. Subject to applicable law and certain limitations specific to regulated gaming operations, you hold the following rights:
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Right of AccessYou may request a copy of the personal data AonCash holds about you, along with information on how it is being processed.
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Right to RectificationYou may request correction of inaccurate or incomplete personal data. For registered account data, you may also update certain details directly within your account settings.
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Right to ErasureYou may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to our legal and regulatory retention obligations — data required for AML, gaming licence compliance, or active dispute resolution cannot be erased upon request.
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Right to Restriction of ProcessingYou may request that we limit the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data or where processing is unlawful.
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Right to Data PortabilityWhere processing is based on your consent or on a contract, and is carried out by automated means, you may request a structured, machine-readable copy of the personal data you provided to us.
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Right to ObjectYou may object to processing based on legitimate interests or for direct marketing purposes at any time. Where your objection relates to marketing, we will cease processing immediately.
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Right to Withdraw ConsentWhere processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
To exercise any of the above rights, please contact AonCash's data support team at [email protected]. We will respond to all verified requests within thirty (30) calendar days. We may request proof of identity before processing your request to protect against unauthorised access.
Data Security
AonCash implements a layered set of technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
- 256-bit SSL/TLS encryption on all data transmitted between your device and the AonCash Platform;
- Encrypted storage for sensitive data including KYC documents, financial account identifiers, and authentication credentials;
- Two-factor authentication (2FA) available for account login to provide an additional layer of access protection;
- Strict access controls limiting access to personal data to authorised personnel only, on a need-to-know basis;
- Automated fraud monitoring that identifies unusual account activity, login anomalies, and suspicious transaction patterns in real time;
- Regular security assessments including penetration testing and vulnerability reviews of the Platform infrastructure.
While AonCash employs industry-standard security measures, no system is entirely impervious to breach. In the event of a personal data breach that poses a risk to Users, AonCash will notify affected individuals and relevant authorities in accordance with applicable regulatory obligations and without undue delay.
You are responsible for maintaining the confidentiality of your account password. AonCash will never ask you to disclose your password via email, live chat, or any other communication channel. If you receive such a request, treat it as a phishing attempt and contact support immediately.
Minors & Age Policy
The AonCash Platform is strictly intended for persons aged twenty-one (21) years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the registration and KYC processes.
If AonCash becomes aware that an Account has been registered by a person under 21 years of age, the Account will be immediately suspended, all personal data associated with the Account will be deleted (subject to any legal retention obligations), and any funds deposited will be returned to the verified payment method at AonCash's discretion following fraud review.
If you believe that a minor has registered or accessed the Platform, please contact us immediately at [email protected] so that we may take appropriate action.
Policy Amendments
AonCash may update this Privacy Policy periodically to reflect changes in our data processing practices, Platform features, or applicable legal and regulatory requirements. When material changes are made, we will notify registered Users by email and/or via a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy regularly to stay informed about how we protect your personal data. Your continued use of the Platform following notification of an amended Privacy Policy constitutes your acceptance of the revised terms.
Contact & Data Enquiries
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact AonCash's support and data team using the details below. All data rights requests will be handled with confidentiality and responded to within thirty (30) calendar days of receipt.
Data & Privacy Contact
Email: [email protected]
Subject Line for Data Requests: "Privacy Policy Enquiry" or "Data Rights Request"
Support Hours: Daily, 9:00 AM – 2:00 AM MYT
Response Language: English
Platform: aoncash.cam
When submitting a data rights request, please include your registered email address and a clear description of your request. We may require proof of identity before releasing or modifying account data to protect against unauthorised requests.
For information on how AonCash handles your account terms and gameplay obligations, please refer to our Terms & Conditions. For responsible gambling resources and self-exclusion tools, please visit our Responsible Gambling page.